FAQs

Q.
How do I supply file?
A.
Platforms: Mac and PC
Storage:
3.5" floppy disks
100 MB Zip
CD, DVD
FTP (Internet File Transfer)

Q.
What is "ready to print" file?
A.
We accept all major exchange file formats i.e.: EPS, AI, PDF, CDR, PS, PRN, JPG, TIF (production standards) etc. We do not print from native file formats. Your file preparation to a large extent determines the quality of your output and the cost of your job, so here are some guidelines to get your file to a "ready to print" state.

• When Preparing Files:
- Convert all fonts used in documents to curves/paths.
- Include / embed all linked graphics files.
- Flatten layers.
- Please include only files that are going to be printed.
- Please label files so they are identifiable.

• When sending files include a low resolution jpeg to confirm file layout. (pdf files do not always provide an accurate representation)

• For best color results, please provide a hard copy color proof, and - if you are trying to match to a PMS color, please provide a PMS color chip
• We do not guarantee the output of any prints run without a proof. Please specify all color matches, final output size, and finishing instructions on your proof.
• When sending files on CD / DVD etc. please send only copies of your files, never the originals. Although we are extremely careful with client files we cannot guarantee that they will be returned.

Q.
How large do you print?
A.
We print on maximum 64" wide variety types of media, including paper, lexan (trade show media), film, vinyl, banner, canvas, etc.

Q.
What's your print resolution?
A.
For large format, our equipment can produce from draft quality 360 dpi up to photo quality true 1400 dpi.

Q.
What are your hours?
A.
9 AM to 5 PM Monday through Friday.